Lower Training Costs with Social Collaboration
Prior to social collaboration tools, knowledge-dependent companies, such as consulting firms and
investment banks, encouraged emails throughout the group when someone asked or answered a
question related to their work. This is because they discovered that the same questions were asked
over and over again when the answer went to only one person. By copying the entire group on these
emails everyone could learn from the answer. Although this was an improvement, the information did
not necessarily come when someone needed it, it was not easy to look for at a later date and it was
not available to employees who were hired after it was sent.
investment banks, encouraged emails throughout the group when someone asked or answered a
question related to their work. This is because they discovered that the same questions were asked
over and over again when the answer went to only one person. By copying the entire group on these
emails everyone could learn from the answer. Although this was an improvement, the information did
not necessarily come when someone needed it, it was not easy to look for at a later date and it was
not available to employees who were hired after it was sent.
Related post - The 5 Key Benefits of Social Collaboration
In addition, when experts left the company, all their valuable knowledge was left behind. One of the
most important asset companies have is the knowledge and expertise that employees accumulate
over the years. Catching this difficult "silent knowledge" has been a painful problem for many
organizations that do not want to lose critical insights and need to reinvent the wheel every time an
employee leaves.
most important asset companies have is the knowledge and expertise that employees accumulate
over the years. Catching this difficult "silent knowledge" has been a painful problem for many
organizations that do not want to lose critical insights and need to reinvent the wheel every time an
employee leaves.
Fast forward to today and social collaboration tools achieve the same benefits with these
group-transmitted e-mails. Only now would this question get a response from a knowledgeable
network of experts that would be instant and searchable content, accessible to anyone at any future
date through a search function. This means that you can find the answer when you need it, even if you
did not work at the company when the question was originally asked. This also means that the
information will still be available if the person who answered the question leaves the company
group-transmitted e-mails. Only now would this question get a response from a knowledgeable
network of experts that would be instant and searchable content, accessible to anyone at any future
date through a search function. This means that you can find the answer when you need it, even if you
did not work at the company when the question was originally asked. This also means that the
information will still be available if the person who answered the question leaves the company
Social tools make it much easier to capture difficult human expertise - a far cry from having to
constantly update a database, for example. Instead of having to do knowledge to capture an extra task,
it happens automatically because discussions are recorded when they happen. From knowledge
gathering and management perspectives, this process where knowledge is almost easily transformed
into content is a big step forward.
constantly update a database, for example. Instead of having to do knowledge to capture an extra task,
it happens automatically because discussions are recorded when they happen. From knowledge
gathering and management perspectives, this process where knowledge is almost easily transformed
into content is a big step forward.
This can drastically reduce the time and costs it takes to train new or promoted employees. Instead of
a lengthy onboarding process where the trainee would sit through classroom training and talk to
multiple colleagues to get in-depth, they could simply learn the basics ahead of time and dig into
usage-specific information when they needed it. Faster ramp-up and on-demand access to important
information enables employees to become productive faster, thus reducing the cost of training.
a lengthy onboarding process where the trainee would sit through classroom training and talk to
multiple colleagues to get in-depth, they could simply learn the basics ahead of time and dig into
usage-specific information when they needed it. Faster ramp-up and on-demand access to important
information enables employees to become productive faster, thus reducing the cost of training.
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